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Still no house... [Mar. 5th, 2010|12:21 pm]
... sigh.

Officially, we go out of contract tonight at 9:00pm. Which means another extension of the closing date, which, hey, doesn't *mean* anything, but symbolically, I hate it.

If I'd moved in the last week of February as planned, I'd have been on vacation this week, and not gotten the customer call that triggered my PTSD. And I'm seriously considering talking to HR about reasonable accommodations to having to sit still and remain professional while listening to large amounts of pointless abuse, knowing that if I say the wrong thing, I'll lose my job.

I've always tried to be understanding of customer anger, and I know that anger can be directed at me, as the representative of the company that has them angry.

But meek acceptance of non-stop, pointless, personal abuse doesn't seem to me to be part of the job description. Worse, having any sign of an emotional response to such a thing is seen as a lack of professionalism. And, of course, whether you're sufficiently professional, and whether the abuse crossed the line, is entirely subjective - and who can be sure that the employee's judgment will be trusted?

From: kightp
2010-03-05 05:29 pm (UTC)
Yuck. And also bleah.

And, in a few hours, a whole lot of *hugs*.
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[User Picture]From: droops
2010-03-05 05:49 pm (UTC)
Customer service is one of the toughest jobs. I couldn't do it.

You're the third person on my LJ, at least who is house-hunting right now, and none of it is going easily. Not sure if that helps to know you're in good company, but there is that.
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[User Picture]From: johnpalmer
2010-03-05 06:05 pm (UTC)
Nod. I don't *mind* an angry customer. And I don't mind having to clamp down on my emotional reaction, and having to type up both tech and psych notes to let the next engineer help. It's the having to clamp down on the normal, human after-effects... not being able to be seen as rattled and upset.

The house - it's been an interesting adventure, and I think that it was a good growth experience in a lot of ways. I think the house is right for me, spiritually - there's a long story about how this whole thing tied together - so I'm glad I went through this. But it's been long, and tiring, and I'm *so* ready for it to be over.

I just learned that the contractor bidding all the work mostly does garages and decks, and that's fine - he's bidding out all of the work that's outside of his skill set. But it gets a bit freaky - this might be his first foundation job. Now, he's just stripping the siding, and building the exterior skirt wall, and then re-siding. He doesn't *do* the foundation work; someone else lifts the house, digs the trench, and forms and pours the concrete. But, it's still a bit freaky. It's still the kind of situation where, if some horrible disaster occurs, someone can say "Why did you trust *him* to fix a *foundation?"

So, like I said - *so* ready for this to be over.
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[User Picture]From: blackthornglade
2010-03-05 07:31 pm (UTC)
Much sympathy. I had one of those earlier this week. It's not a fun position to be in.

Also, gratz on the almost house :)

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[User Picture]From: glinda_w
2010-03-05 11:33 pm (UTC)
Yikes. That sort of abuse... there should be a safe space for allowing one's natural reactions, after the call. *hugs and sympathy*

Also, another *yikes* on all the house stuff; it can't be easy to deal with.
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[User Picture]From: laura_alive
2010-03-06 01:51 pm (UTC)
Oh dear - that so sucks. I'm sorry, John.

Buying a house when everything goes right is incredibly stressful. The experience you're having.... yucky.

And I've done my share of customer service work over the years. And there's a reason I don't do that anymore - I am a little too thin skinned, take things too personally. And I agree, you should not have to take abuse as part of your job.

Hang in there, darlin' - keep the faith. Sending you hugs and lots of positive energy!
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