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Really have to start doing this... - John [entries|archive|friends|userinfo]

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Really have to start doing this... [Mar. 8th, 2016|10:55 pm]
So, I went into the office. One rule: no critsits. I'm sick, I'm at the "coughing the gunk out of the lungs" stage, I need *rest*. So I need to go home on time.

You know where this is going right?

A case gets transferred to me - and immediately gets raised in severity because of a completely unrelated problem. (Yes, really. This case was raised in severity by the equivalent of a Pointy Haired Boss decision.)

Part of this is my fault - when I was told the conference call had disbanded and no one was getting through to the customer, I knew that they'd soon reduce severity, and I could go home. They didn't as I waited patiently for them to do so... then the customer called me. And although there was nothing useful we could do, he's not allowed to reduce severity on his own.

9:15 - three and a quarter hours late - I finally got out. I know part of this was my fault; even though I knew they were going to reduce severity, I should have demanded a handoff. That part was in my control, and I might not have gotten it, but I could have asked, at least.

I need to talk to my boss about this - the worst part is, if it's invisible, and cost free, ain't no one going to care.